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Aftermarket Services Coordinator

2 months ago

Rapid City, South Dakota, United States Butler Machinery Company Full time
Job Overview

Are you driven by integrity and a commitment to excellence? Do you thrive in an independent work environment while valuing teamwork? If so, Butler Machinery Company is seeking an Aftermarket Operations Specialist to enhance our service department. This role involves the development and refinement of flat rate systems and the promotion of standardized practices.

We offer a competitive retirement plan that includes a guaranteed 10% contribution and an additional discretionary 5% from the company annually, contingent upon meeting eligibility criteria, with no required personal contributions. This is a chance to advance your career with a leading equipment provider boasting over 65 years in the industry.

Key Responsibilities:
  • Guide and address inquiries from Aftermarket teams to ensure adherence to company policies and procedures for consistency.
  • Manage customer maintenance contracts and machine health, including invoicing, financial oversight, service scheduling, and recommendations for identified issues.
  • Analyze KPIs to ensure consistent performance and drive process improvements.
  • Provide training to team members on both new and existing processes.
  • Collaborate with management and product support to initiate and implement improvement projects.
  • Work with data analysts to evaluate data and generate reports to inform business decisions.
  • Promote and embody the vision, mission, and values of Butler Machinery Company.
  • Perform additional duties as assigned.
Qualifications:
  • 1-3 years of relevant industry experience in product support is preferred.
  • A mechanical aptitude is advantageous.
  • Basic knowledge of accounting principles.
  • Proficiency in MS Office and related software applications.
  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • Creative and innovative problem-solving capabilities.
  • Strong time management skills with the ability to handle multiple tasks effectively.

As a family-owned business for three generations, we currently employ over 900 associates across 20 locations, including our corporate office. We are in search of self-motivated, forward-thinking individuals to contribute to our ongoing success. Our comprehensive benefits package includes:

  • 10% Annual Employer Retirement Contribution, with an Additional 5% Discretionary Contribution
  • Health Insurance – Multiple plan options, including three High Deductible plans
  • Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
  • Flexible Benefit Plans
  • Dental Insurance – Two plan options
  • Vision Insurance
  • Basic Life/AD&D and Supplemental Life Insurance
  • Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
  • Long-Term Disability Coverage
  • Maternity/Paternity Benefits
  • Holidays
  • Paid Time Off (PTO)
  • 401(K) Plan
  • Employee Assistance Program (EAP) – including Health Coaching
  • SmartDollar – employer-paid financial planning program
  • Legal Shield/ID Shield products
  • AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

Diversity & Inclusion Statement:
Diversity fuels innovation; inclusion drives success. We believe that a variety of perspectives and ideas enable us to achieve the best outcomes for our workforce, workplace, and customers. We are dedicated to cultivating a culture where all employees can express their passions and ideas, allowing us to tackle the most challenging issues in our industry and forge new paths to limitless possibilities. EOE/Minorities/Females/Vet/Disability