Member Support Consultant

2 weeks ago

Colorado Springs, Colorado, United States Jobs via eFinancialCareers Full time
Why Choose Us?

Join a mission that truly matters.

Our Purpose:
We are dedicated to serving the military community and their families. This is not just a job; it’s an opportunity to express gratitude and utilize your skills in a significant way.

To achieve our goals, we seek individuals who embody our core values: honesty, integrity, loyalty, and service. The impact of our work is as crucial as the manner in which we perform it.

Be Part of Our Unique Culture

We prioritize learning and development.

Our Insurance Customer Service role may be a new venture for you.

While there is much to learn, we have a structured path laid out, and we are committed to investing in your growth. Our comprehensive, fully funded six-month training program encompasses all necessary materials, engaging discussions, practical training, e-learning modules, and expert guidance to empower you to support our members independently.


Our in-office development initiative equips you with the training and motivation to cultivate a proactive and independent support approach for our members.

After six months in the office, you will have the flexibility to work remotely two days a week, with the specific in-office days determined collaboratively with your manager.


Candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam prior to their hire date.

We provide all necessary study materials for the licensing preparation course and cover the state license exam fees for up to three attempts.

Compensation Package:
For new hires, we are offering a signing bonus of $2,000, distributed in two equal payments of $1,000 after 45 days and after one year of employment.

The Role:

We are looking for committed customer service professionals to join our team. Work schedules will vary and may include weekends. We have training classes commencing every month. We highly encourage military veterans and spouses to apply.


Our Insurance Customer Service Representatives operate within established guidelines to deliver customer service, sales, and retention activities for USAA's Property & Casualty personal line products.

Representatives engage with our members through various contact channels (such as inbound calls, emails, chats, etc.) to provide essential coverage and advice, ensuring our members' financial security.

Key Responsibilities:
- Enhance the member experience by responding to inquiries via phone, email, and other communication methods.

- Utilize your growing knowledge of personal lines insurance to assist members with basic to moderately complex quotes, binding new business, policy rating, billing, payment, underwriting, contract details, and premium adjustments.

- Manage the required documentation for all states.

- Identify and assess member needs, consistently delivering accurate advice and solutions, including product and service information.

- Provide thorough issue diagnosis while minimizing transfers and callbacks.
- Effectively navigate multiple systems/programs in a contact center environment while maintaining engaging interactions across various channels. - Maintain the necessary Property & Casualty licenses and state registrations.

- Ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with compliance policies.


Qualifications:
- High School Diploma or GED equivalent
- Exceptional customer service skills, with the ability to communicate clearly and professionally via phone and email regarding insurance products.
- Successfully obtain Property & Casualty license before the hire date and complete state registrations within 90 days of hire.

Preferred Qualifications:
- At least one year of customer contact experience in a needs-based sales environment.
- Military experience through service or as a military spouse/domestic partner.
- Previous experience in a fast-paced contact center setting.


The above description outlines the essential functions of the role and should not be interpreted as an exhaustive list of all tasks that may be performed.


Training Schedule:
Monday - Friday

8-hour shifts between 8:00 AM – 8:00 PM

We provide support to our members seven days a week. After training, you will be assigned either a four-day or five-day work schedule, which will include weekends. Work schedules are assigned based on business needs to ensure adequate coverage for our members.

Work Schedule:
All schedules for this role are 40 hours per week, including both weekday and weekend hours. Shift assignments will depend on business requirements.

What We Offer:

Compensation:
We utilize a robust process for evaluating market data and establishing competitive salary ranges. Your compensation will be aligned with your experience and the market data for this position.

The hiring range for this position is:
$46,400 - $48,900.


Employees may qualify for performance-based pay incentives, subject to the discretion of the Board of Directors.


Benefits:
Our employees enjoy comprehensive benefits that support their physical, financial, and emotional well-being.

These benefits include extensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, a paid time off program with holidays plus 16 paid volunteer hours, and various wellness initiatives.

Additionally, our career path planning and continuing education programs assist employees in achieving their professional aspirations.

For more information on our exceptional benefits, please visit our benefits page.

Relocation assistance is not available for this position.


Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled.

We encourage interested candidates to apply promptly upon viewing this posting.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Pharmacist Consultant

    3 days ago

    Colorado Springs, Colorado, United States PharMerica Full time

    About the RoleThe Pharmacist Consultant position is a remote opportunity that requires a strong background in clinical pharmacy practice. As a Pharmacist Consultant with PharMerica, you will have the opportunity to work with a dynamic team to provide high-quality medication management and clinical support to our long-term care...

  • Investment Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States Atria Wealth Solutions Full time

    As a key partner of Atria Wealth Solutions, we are looking for an Investment Consultant to deliver retirement and investment guidance to our clientele. This role is pivotal in enhancing the financial well-being of our members.Key Responsibilities:Provide comprehensive financial planning services tailored to individual client needs.Engage with clients and...

  • HVAC Sales Consultant

    1 week ago

    Colorado Springs, Colorado, United States Jobot Full time

    Job Overview:This opportunity is presented by Jobot. We are currently seeking a dedicated and enthusiastic HVAC Sales Consultant to join our team. The ideal candidate will possess a strong background in HVAC systems and services, with a focus on B2B sales.About Us:We are a well-established HVAC service provider known for our commitment to quality and...

  • Retail Sales Consultant

    3 hours ago

    Colorado Springs, Colorado, United States Tailored Brands Inc Full time

    Job Title: Retail Sales ConsultantAt Tailored Brands Inc, we are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team.Job Summary:The Retail Sales Consultant is responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.Key...

  • Lead Archaeological Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States Tetra Tech Full time

    Company Overview:Tetra Tech Inc. is a prominent engineering and consulting firm recognized nationally for its expertise. We are currently seeking a dedicated and skilled professional to take on the role of Lead Archaeological Consultant within our Federal NEPA, NHPA, and Environmental Compliance division. Position Summary:The selected candidate will join...

  • Insurance Sales Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States John Carrizzo American Family Insurance Full time

    Job OverviewThe Insurance Sales Consultant position is responsible for marketing, prospecting, and selling a variety of insurance products offered by American Family Insurance. This role is crucial in building and maintaining strong customer relationships, understanding their needs, and aligning them with suitable product offerings. Additionally, the...

  • Design Sales Consultant

    5 days ago

    Colorado Springs, Colorado, United States 3 Day Blinds Full time

    About 3 Day Blinds3 Day Blinds is a leading national retailer and manufacturer of high-quality, custom-made blinds, shades, draperies, and shutters. As a proud member of the Hunter Douglas family of brands, we've successfully helped transform homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.Our CultureWe...

  • Administrative Support Specialist

    7 days ago

    Colorado Springs, Colorado, United States CALIBRE Systems Full time

    Job Summary:CALIBRE Systems, Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a highly skilled Administrative Assistant - Senior to join our team. As a key member of our organization, you will provide exceptional administrative support to our team, ensuring seamless execution of tasks and projects.Key...

  • Sales Consultant

    5 days ago

    Colorado Springs, Colorado, United States New Home Star Full time

    About New Home StarNew Home Star is a leading provider of new homes in the United States, with a strong focus on customer satisfaction and employee development.Job SummaryWe are seeking a highly motivated and experienced Sales Consultant to join our team in Colorado Springs, CO. As a Sales Consultant, you will be responsible for providing exceptional...

  • Territory Sales Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States The Nielsen Company Full time

    Exciting Career Opportunity with The Nielsen CompanyBecome a vital part of The Nielsen Company and take the next step in your professional journey. We prioritize collaboration and achievement, ensuring our team members have the resources and support they need to thrive. Join a workplace that champions your development and career advancement.Territory Sales...

  • Tax Services Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States Stockman Kast Ryan + Co. Full time

    TAX CONSULTANTLocation: Colorado Springs, COCompensation: $59,000 to $71,400About Us:Imagine starting your day with a stunning view of America's Mountain while working with a dynamic team at Stockman Kast Ryan + Co. Our firm is situated in the vibrant downtown area of Colorado Springs, where we value hard work and a fun atmosphere. We believe that our...

  • Fiscal Support Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States Summit BHC Full time

    Position: Financial Counselor Company: Summit BHC Location: Colorado Springs, Colorado Overview: The Financial Counselor plays a crucial role in evaluating the financial circumstances of patients, assessing their capacity to pay, collecting initial payments, negotiating payment plans, securing funding for self-pay liabilities, and identifying various...

  • Bilingual Support Specialist

    1 week ago

    Colorado Springs, Colorado, United States Catholic Charities of Central Colorado, Inc. Full time

    About the RoleCatholic Charities of Central Colorado, Inc. is seeking a highly organized and detail-oriented Bilingual Support Specialist to join our Family Immigration Services team. As a key member of our team, you will provide essential support to our director and immigration counselors, ensuring the smooth operation of our office and delivering...

  • IT Business Consultant

    2 weeks ago

    Colorado Springs, Colorado, United States APR Staffing Full time

    Position: IT Business ConsultantDuration: 3+ MonthsLocation: RemoteOverviewAs an IT Business Consultant, you will be responsible for ensuring compliance with law enforcement policies while collaborating with diverse IT stakeholders. Your expertise in documenting and diagramming IT environments will be essential in this role.Key Responsibilities:Assist the...

  • IT Support Specialist

    1 week ago

    Colorado Springs, Colorado, United States Apex Systems Full time

    Security Clearance Requirement: Candidates must possess an active Secret Security Clearance or higher to be eligible.Position Title: Service Desk TechnicianClearance Level: Active Secret – eligibility for TS+ is acceptable.Required Certifications: Security+ ceWork Schedule: Monday to Friday, 8 AM to 5 PM (no shift work involved).Key...

  • IT Support Specialist

    1 week ago

    Colorado Springs, Colorado, United States Apex Systems Full time

    IMPORTANT: CANDIDATES MUST POSSESS AN ACTIVE Secret Security Clearance or Higher for ConsiderationPosition Title: Service Desk TechnicianClearance Level: Active Secret – eligibility for TS+Required Certifications: Sec+ceWork Schedule: Monday to Friday, 8 AM – 5 PM (no shift work)Key Responsibilities:Install, configure, and maintain operating system...

  • Tax Consultant

    4 days ago

    Colorado Springs, Colorado, United States Sr. Tax Advisory Group Full time

    Job SummaryWe are seeking a highly skilled Tax Preparer to join our team at Sr. Tax Advisory Group. As a Tax Preparer, you will be responsible for preparing and reviewing income tax returns for individuals and small businesses.Key ResponsibilitiesInterview clients to collect information on taxable and non-taxable income, deductible expenses, and available...

  • IT Support Specialist

    1 week ago

    Colorado Springs, Colorado, United States Apex Systems Full time

    Security Clearance Requirement: Candidates must possess an active Secret Security Clearance or higher to qualify.Position Title: Service Desk TechnicianClearance Level: Active Secret – eligibility for TS+ is possible.Required Certifications: Security+ ceWork Schedule: Monday to Friday, 8 AM to 5 PM (no shift work involved).Key Responsibilities:Install,...

  • IT Support Specialist

    1 week ago

    Colorado Springs, Colorado, United States Apex Systems Full time

    Security Clearance Requirement: Candidates must possess an active Secret Security Clearance or higher.Position Title: Service Desk TechnicianClearance Level: Active Secret – eligibility for TS+ is acceptable.Required Certifications: Security+ ceWork Schedule: Monday to Friday, 8 AM to 5 PM (no shift work involved).Key Responsibilities:Install, configure,...

  • IT Support Specialist

    2 weeks ago

    Colorado Springs, Colorado, United States Apex Systems Full time

    Eligibility Requirement: Candidates must possess an active Secret Security Clearance or higher.Position Title: Service Desk TechnicianClearance Level: Active Secret – eligibility for TS+ is acceptable.Required Certifications: Security+ ceWork Schedule: Monday to Friday, 8 AM to 5 PM (no shift work involved).Key Responsibilities:Install, configure, and...