Customer Experience Representative

2 days ago


Brea, California, United States Ride Aventon Full time
About the Role

Aventon is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As the face of our company, you will be responsible for providing exceptional customer service and support to our customers, ensuring they have a phenomenal experience with our products and services.

Key Responsibilities
  • Develop a strong understanding of electric bike models, features, and specifications to effectively assist customers with their product-related questions.
  • Provide prompt and courteous assistance to customers via phone, email, and chat to address inquiries, order status, technical issues, and product information.
  • Offer technical support and guidance to customers experiencing issues with their electric bikes, collaborating with the technical team to resolve complex problems.
  • Process orders, returns, and exchanges accurately, ensuring a seamless purchasing experience for customers.
  • Assist customers with warranty claims, ensuring the proper documentation and procedures are followed for quick resolution.
  • Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and orders.
  • Investigate and resolve customer complaints and concerns, striving to provide satisfactory solutions.
  • Gather customer feedback to identify opportunities for product or service improvement, and report these insights to the relevant teams.
Requirements
  • High school diploma or equivalent (some college education may be preferred).
  • Strong communication and interpersonal skills.
  • Basic understanding of electric bike technology and components.
  • Excellent problem-solving abilities.
  • Customer-focused with a commitment to providing outstanding service.
  • Ability to handle customer inquiries and concerns professionally.
  • Basic computer skills for order processing and data entry.
  • Willingness to learn and adapt to evolving product offerings and customer needs.
  • Previous customer service experience is required.
What We Offer
  • A competitive hourly rate of $19-$19.95.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.


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