Airport Service Representative II

1 week ago


Texas City, Texas, United States City of Houston, TX Full time
Job Summary

We are seeking a highly skilled and multilingual Airport Service Representative II to join our team at the City of Houston, TX. As a key member of our airport operations team, you will provide exceptional customer service to international passengers, ensuring a seamless and efficient travel experience.

Key Responsibilities
  • Provide multilingual customer assistance to international passengers, including directions, information, and processing through the Federal Inspection Service (FIS) area.
  • Support management with assigned tasks and perform coordination with airlines and Customs Border Protection (CBP).
  • Ensure operational excellence to all international arriving customers processing through the Federal Inspection process.
  • Manage all common use facilities, maintaining compliance with federal, state, and local rules and regulations pertaining to the airport.
Requirements
  • Associate Degree in Hospitality Management, Aviation Management, Business, or a related field.
  • Two years of experience in a customer service or hospitality environment.
  • Valid Class C Texas driver's license and compliance with the City of Houston's policy on driving.
  • Preference given to applicants with one year of experience using bilingual skills specifically with Spanish and Arabic languages in a customer service environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and diverse work environment.


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