Field Service Representative

4 weeks ago


Royse City, Texas, United States The One 23 Group Full time
Job Summary

The One 23 Group is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will provide on-site technical support to commissaries worldwide, ensuring that all Acceptable Quality Levels (AQLs) and deliverables are met.

Key Responsibilities:

  • Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
  • Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel.
  • Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services.
  • Support DeCA Incident/Problem/Request Management processes.
  • Provide on-site Service Desk ticket resolution for end user support.
  • Develop/submit all deliverables.

Requirements:

  • Demonstrated Ability To Work Independently
  • Ability To Travel Routinely
  • Customer Service/Support
  • Windows 10/11 Operating Systems
  • Networked Printers/Multi-Function Devices
  • Mobile Device Support
  • Imaging Computers Using System Center Configuration Manager (SCCM)
  • Active Directory Management
  • Microsoft Office Suite Incl. Sharepoint
  • Touch Labor | Break/Fix
  • Hardware/Software Troubleshooting
  • Information Technology Infrastructure Library (ITIL)
  • Ticketing System Experience (E.G., BMC Remedy/Servicenow/Solarwinds/Ivanti)
  • Excellent Oral/Written Communication
  • Inventory Control/Management
  • Time Management

Qualifications:

  • Bachelor Degree or HS/GED + 5 yrs. in Windows Computing Environment
  • Baseline Certification (required): DoD IAT II or higher
  • Computing Environment Certification in at least 1 area (required): Microsoft MD-102: Endpoint Administrator
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Training (required): Must complete an ITIL Course (ITIL v4 recommended)
  • Previous Experience as a Desktop Hardware Technician, Field Computer Technician or Field Service Technician is a plus.
  • Minimum Secret Clearance
  • Must Be Able to Travel 75-80%
  • Must Be Able to Lift 40lbs. Unassisted
  • Valid U.S. Driver's License (able to drive at night)


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