Field Service Representative
4 weeks ago
The One 23 Group is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will provide on-site technical support to commissaries worldwide, ensuring that all Acceptable Quality Levels (AQLs) and deliverables are met.
Key Responsibilities:
- Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
- Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel.
- Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services.
- Support DeCA Incident/Problem/Request Management processes.
- Provide on-site Service Desk ticket resolution for end user support.
- Develop/submit all deliverables.
Requirements:
- Demonstrated Ability To Work Independently
- Ability To Travel Routinely
- Customer Service/Support
- Windows 10/11 Operating Systems
- Networked Printers/Multi-Function Devices
- Mobile Device Support
- Imaging Computers Using System Center Configuration Manager (SCCM)
- Active Directory Management
- Microsoft Office Suite Incl. Sharepoint
- Touch Labor | Break/Fix
- Hardware/Software Troubleshooting
- Information Technology Infrastructure Library (ITIL)
- Ticketing System Experience (E.G., BMC Remedy/Servicenow/Solarwinds/Ivanti)
- Excellent Oral/Written Communication
- Inventory Control/Management
- Time Management
Qualifications:
- Bachelor Degree or HS/GED + 5 yrs. in Windows Computing Environment
- Baseline Certification (required): DoD IAT II or higher
- Computing Environment Certification in at least 1 area (required): Microsoft MD-102: Endpoint Administrator
- Microsoft 365 Certified: Endpoint Administrator Associate
- Training (required): Must complete an ITIL Course (ITIL v4 recommended)
- Previous Experience as a Desktop Hardware Technician, Field Computer Technician or Field Service Technician is a plus.
- Minimum Secret Clearance
- Must Be Able to Travel 75-80%
- Must Be Able to Lift 40lbs. Unassisted
- Valid U.S. Driver's License (able to drive at night)
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