Assistant Manager ICE Operations

5 days ago

Kissimmee, Florida, United States Marriott Full time
Job Summary

As an Assistant Manager of ICE Operations, you will play a key role in planning and executing meetings and special events. You will assist in implementing departmental strategies and promote seamless event execution from sales to operations and back to sales. Your leadership skills will be essential in leading the team to meet and exceed daily/weekly goals, including sales, attendance, guest satisfaction, safety, and more.

Key Responsibilities
  • Assist in managing meetings and special events, including researching and analyzing new products, pricing, and services of competition.
  • Assist in apprising property of all groups that will impact property operations.
  • Conduct daily walk-throughs of the banquet floor to promote client satisfaction and quality standards.
  • Learn, operate, and train employees on software systems used in events, such as ticketing, retail, inventory, space usage, and more.
  • Manage profitability by assisting in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and increase additional revenue opportunities.
  • Assist in managing department controllable expenses to achieve or exceed budgeted goals.
  • Manage merchandise inventory as needed, enhancing merchandise displays to increase sales.
  • Ensure exceptional customer service by creating an atmosphere that meets or exceeds guest expectations, setting a positive example for guest relations, and empowering employees to provide excellent customer service.
  • Manage and conduct human resources activities, including interviewing, selecting, and training employees, appraising employee productivity and efficiency, and providing for the safety and security of employees or the property.
Requirements
  • High school diploma or GED; 2 years of experience in hospitality, event management, food and beverage, sales and marketing, or a related professional area.
  • OR 2-year degree from an accredited university in hospitality or a related major; 1 year of experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.
Benefits

Marriott offers a competitive hourly pay range of $20.19 to $24.52, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing thoughtful, big-hearted service to guests and empowering employees to provide exceptional customer service.

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