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Assistant Manager ICE Entertainment

2 months ago

Kissimmee, Florida, United States Marriott Full time
Job Summary

As an Assistant Manager ICE Entertainment, you will assist in planning and executing meetings and special events, implementing departmental strategies, and promoting property events. You will lead the team to meet and exceed daily/weekly goals, including sales, attendance, guest satisfaction, and safety.

Key Responsibilities
  • Assist in managing meetings and special events, including researching and analyzing new products, pricing, and services of competition.
  • Assist in executing event management strategy aligned with the company's business strategy and lead its execution.
  • Conduct daily walk-throughs of the banquet floor to promote client satisfaction and quality standards.
  • Learn, operate, and train employees on software systems used in events, such as ticketing, retail, inventory, and space usage.
  • Assist in managing department controllable expenses to achieve or exceed budgeted goals.
  • Manage merchandise inventory, enhancing displays to increase sales.
  • Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Set a positive example for guest relations, interact with guests to obtain feedback, and respond to guest problems and complaints.
  • Empower employees to provide excellent customer service, verify understanding of expectations, and strive to improve service performance.
  • Interview, select, and train employees, appraise their productivity and efficiency, and provide for their safety and security.
Requirements
  • High school diploma or GED; 2 years of experience in hospitality, event management, food and beverage, sales and marketing, or a related professional area.
  • 2-year degree from an accredited university in hospitality or a related major; 1 year of experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.
Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.