Assistant Manager ICE Attractions

2 weeks ago

Kissimmee, Florida, United States Marriott International Inc Full time
Job Summary

As an Assistant Manager ICE Attractions, you will play a key role in planning and executing meetings and special events. You will assist in implementing departmental strategies and promote the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Candidate Profile

We are seeking a highly motivated and experienced professional with a high school diploma or GED and 2 years of experience in hospitality, event management, food and beverage, sales and marketing, or a related field. Alternatively, a 2-year degree from an accredited university in hospitality or a related major with 1 year of experience in the same fields is also acceptable.

Core Work Activities
  • Assist in managing meetings and special events, including researching and analyzing new products, pricing, and services of competition.
  • Assist in executing event management strategy aligned with the company's business strategy and lead its execution.
  • Conduct daily walk-throughs of the banquet floor to promote client satisfaction and quality standards.
  • Learn, operate, and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
Managing Profitability
  • Assist in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property.
  • Create opportunities to upsell during event planning.
  • Assist in managing department controllable expenses to achieve or exceed budgeted goals.
  • Manage merchandise inventory as needed, enhancing merchandise displays to increase sales.
Ensuring Exceptional Customer Service
  • Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Respond to and handle guest problems and complaints.
  • Empower employees to provide excellent customer service.
  • Verify employees understand expectations and parameters.
  • Strive to improve service performance.
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Benefits

Marriott International offers a competitive hourly pay range of $19.23 to $25.48, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

About the Team

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a portfolio of brands with Marriott International, offering endless career opportunities, the extras, and MORE. Join us and become the best version of yourself.

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