Customer Service Representative

4 weeks ago


Menomonee Falls, Wisconsin, United States Institech Inc. Full time

{"Role Overview": "As a Customer Service Representative at Institech Inc., you will play a pivotal role in managing customer relationships and driving sales growth. You will be responsible for supporting the day-to-day activities of a specifically assigned team of sales representatives, creating an exceptional customer experience, and supporting business partnerships.

Key Responsibilities:

* Proactively follow up on samples, quotes, and product demos to move the sales cycle forward.
* Use the company CRM database (ZOHO) to add new leads and document ongoing customer activity.
* Schedule customer meetings, onsite service calls, and new equipment installations.
* Follow up after sales and service visits to ensure customer needs are met.
* Monitor and analyze the sales pipeline and ensure information is up to date.
* Assist with the development and execution of special events, new product launches, monthly promotions, and social media initiatives.
* Assist the Sales Order team by being available to take inbound customer orders during heavy volume times, vacations, and be the designated Sales Order representative from 3:30 to 5:00 PM Monday through Thursday and 3:004:00 PM on Friday.

Requirements:

* Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and ERP skills.
* Prior experience with Sage QuickBooks and CRM systems preferred.
* Associate's degree in office administration, sales, or business required. Bachelor's Degree preferred.
* 3 or more years of related experience.
* Must understand Company operations and capabilities as well as profit goals as these relate to sales volume and revenue.
* Must have a valid driver's license.

Benefits:

* Health
* Dental
* Holiday
* PTO
* Customer Service Order Entry Special Events Product Launches

Education:

* Associate's Degree
* Bachelor's Degree is preferred

Why Join Us:

Our vision is to help our customers PRINT BRILLIANT. We are a preferred resource for wide format and 3D equipment, supplies, service, and consulting. For over 30 years, our experienced team is dedicated to helping our customers find the best solutions for their needs.

Location:

Our office is located in Menomonee Falls, WI, offering a comfortable work environment and vibrant culture.

Join us in shaping the future of our success. Together we can achieve great things.



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