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Store Operations Manager

2 months ago

Houston, Texas, United States Tristar C Stores Full time

Job Summary

The Store Operations Manager is responsible for the overall management of the store, ensuring the execution of organizational objectives and initiatives, and achieving store goals. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining customer and associate satisfaction, brand standards, and profitability.

Key Responsibilities

  • Customer Experience
    • Ensure a pleasant shopping experience for all customers, responding to customer complaints or inquiries in a timely and professional manner.
  • Store Operations
    • Accurately supervise the completion of all paperwork, including day close, scan audits, processing in PDI, counting money, completing the activity log, loading the ATM, and going to the bank to make the deposit.
    • Supervise the day-to-day task assignment and performance of team associates, ensuring accuracy of employee time keeping and payroll reporting.
    • Manage all matters relating to associates and the store team, including recruiting, hiring, training, coaching, and performance management.
    • Plan and prepare work schedules and coordinate daily assignments and activities of associates.
  • Store Appearance and Safety
    • Ensure the store appearance is clean and well-stocked at all times, adhering to all city, county, and state regulations.
    • Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices.
  • Financial Management
    • Process store invoices on a daily basis and prepare daily deposits.
    • Complete daily paperwork and other store reports.
    • Conduct periodic store inventories.
  • Leadership and Development
    • Display outstanding work ethics at all times in the areas of honesty, efficiency, professionalism, and dependability.
    • Display punctuality and a neat appearance.
    • Display initiative in improving store and personal performance.
    • Be knowledgeable of store merchandise, including products, pricing, and promotions.
    • Always demonstrate leadership qualities.

Requirements

  • Possess a positive commitment to customer service.
  • Effectively implement solutions to store challenges.
  • Be able to work all shifts, including weekends and holidays.