Front Desk Supervisor

1 day ago


New Orleans, Louisiana, United States Sonesta International Hotels Full time
Job Title: Front Desk Supervisor

Sonesta ES Suites New Orleans is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and leading a team of front desk staff.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent guest service and efficient operations
  • Manage front desk operations, including check-in/check-out, room assignments, and guest requests
  • Assist with accounting and human resources functions, including payroll, benefits, and performance management
  • Lead by example, demonstrating a passion for customer service and a commitment to excellence
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent required
  • Two years of previous hotel experience required
  • Previous background from the extended stay industry preferred
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem solving, reasoning, motivating, organizational and training abilities preferred
Benefits:
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • 401(k) retirement plan with company match
  • Paid vacation and sick days
  • Sonesta hotel discounts
  • Educational assistance
  • Paid parental leave
  • Company-paid life insurance
  • Company-paid short-term and long-term disability insurance
  • Various employee perks and discounts

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a comprehensive benefits package to support our employees' well-being and success.


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