Business Optimization Specialist
3 weeks ago
About the Company:
Carrington Mortgage Services is a leading provider of mortgage loan servicing assistance, delivering exceptional customer care and programs that support borrowers and their homeownership experience.
Job Summary:
We are seeking a highly skilled Business Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing and optimizing business processes, translating requirements into actionable solutions, and collaborating with cross-functional teams to drive project success.
Key Responsibilities:
- Analyze and map current business processes to identify areas for improvement and optimization
- Develop and implement process improvements and system workflow solutions, while ensuring timely execution of project deliverables
- Collaborate with stakeholders to gather and document business requirements and translate them into functional and technical specifications
- Create a variety of reporting solutions, such as operational reports or dashboards, to visualize business unit performance and trends
- Conduct data analysis to identify trends, patterns, and opportunities for growth
- Provide business leaders with recommendations on system performance, utilization, process changes, and system enhancements or if a contract extension or new system/tool may be needed
Requirements:
- Proficiency in data analysis tools and business intelligence software (e.g., Excel, SQL, Power BI, Tableau)
- Strong understanding of business processes, project management methodologies, and systems development lifecycle (SDLC)
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously
What We Offer:
- Comprehensive healthcare plans for you and your family
- A discretionary 401(k) match of 50% of the first 4% of pay contributed
- Access to several fitness, restaurant, retail (and more) discounts through our employee portal
- Customized training programs to help you advance your career
- Employee referral bonuses so you'll get paid to help Carrington grow
Salary Range: $90,000 - $100,000 plus annual bonus
Contact Information: Please submit your application through our website.
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