Lead Resident Services Coordinator

4 days ago


Foster City, California, United States Sares- Regis Group Full time
Job Title: Lead Resident Services Coordinator

We are seeking an experienced customer service professional to join our team at Oak Creek Apartments in Palo Alto, CA.

Job Summary:

The Lead Resident Services Coordinator will be responsible for providing exceptional customer service to our residents, fostering a positive community experience, and ensuring that every resident's expectations are met.

Key Responsibilities:
  • Greet prospects, guests, and visitors, providing a personalized experience and emphasizing care and convenience for our residents.
  • Engage with residents, building ongoing, positive relationships and confirming their expectations are being fulfilled.
  • Respond to resident complaints and concerns in a timely and professional manner, ensuring every situation ends with satisfaction.
  • Act as the communication center, providing residents with community happenings daily, weekly, or monthly via the computer portal and postings.
  • Plan, promote, and deliver resident events and activities, ensuring residents find value outside their apartment home.
  • Identify, communicate, and implement opportunities to improve resident happiness and service.
Requirements:
  • Excellent customer service experience with the ability to pass a fair housing exam.
  • 1-2 years of relevant experience.
  • Ability to effectively communicate both written and verbal.
  • Experience with file audits, customer service, and resident engagement.
  • Ability to work independently without direct supervision.
  • Knowledge of operations software used at the property level, including Outlook, Internet software, Excel, and Word.
  • Current driver's license and auto insurance.
  • Able to work weekends and overtime as required.
What We Offer:

We offer a competitive compensation package, including a 401(K) match, rental incentive, and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits, and vacation accrual. Sick time accrual is provided in accordance with law.

Please apply online at Sares Regis Careers Website. We are an equal opportunity employer, and all positions are contingent on completion of a successful background screen and drug test.



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