Enterprise Service Desk Specialist

4 days ago


New Orleans LA USA, United States Leidos Full time
Job Title: Enterprise Service Desk, Mid

Are you interested in a challenging role where you can utilize your technical skills to provide top-notch support to our clients? As a member of the Leidos team, you will be part of a dynamic and collaborative environment where you can grow and develop your career.

Job Summary:

We are seeking a highly motivated and experienced Enterprise Service Desk Specialist to join our team. The successful candidate will be responsible for providing tier 1 level support to our clients, including troubleshooting, resolving technical issues, and following escalation protocols as necessary.

Key Responsibilities:
  • Provide health and status monitoring of the networks
  • Document and communicate outage information to co-workers and customers
  • Execute scripts
  • Open and close tickets
  • Correlate events and incidents for management of Information Technology (IT) Services
Requirements:
  • Active DOD Secret clearance
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
  • Must be willing to work shifts, including evenings and weekends
Preferred Qualifications:
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage
Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



  • New Orleans, LA , USA, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIILinchpin Solutions Inc. is seeking a highly skilled Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and...


  • New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIILinchpin Solutions, Inc. is seeking a highly skilled and experienced Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients and ensuring that their technical issues are resolved in a...


  • New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Enterprise Service Desk Specialist IIILinchpin Solutions Inc. is seeking a highly skilled Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and internal...


  • New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIIWe are seeking a highly skilled Enterprise Service Desk Specialist III to join our team at Linchpin Solutions Inc. This is a full-time position that requires excellent technical knowledge, customer service skills, and the ability to work in a fast-paced environment.Key Responsibilities:Act as the first point...


  • New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIIWe are seeking a highly skilled and experienced Enterprise Service Desk Specialist III to join our team at Linchpin Solutions Inc. This is a dynamic and challenging role that requires strong technical knowledge, excellent communication skills, and a customer-centric approach.Key Responsibilities:Act as the...


  • New Orleans, LA , USA, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Help Desk Support Representative. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...


  • New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...

  • Help Desk Specialist

    16 hours ago


    New Orleans, LA , USA, United States RSDC Full time

    Job Title: Help Desk SpecialistRSDC, a Veteran Owned Small Business, is seeking a highly motivated Help Desk Specialist to join our team of technical professionals. As a Help Desk Specialist, you will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and assist customers by...


  • New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...


  • , LA, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated Enterprise Service Desk Specialist to join our team at Leidos. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesInitial Point of Contact: Serve as the primary point of contact for IT-related issues and...


  • New Orleans, Louisiana, United States Leidos Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT services to our clients.Key ResponsibilitiesProvide tier 1 level support to users, including phone and online support, troubleshooting, and resolving technical issues.Monitor network...


  • New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, Louisiana, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT support services to our customers.Key ResponsibilitiesProvide tier 1 level support to users, including phone and online support, troubleshooting, and...


  • New Orleans, Louisiana, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...


  • New Orleans, Louisiana, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...


  • New Orleans, LA, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, LA, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, Louisiana, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support and assistance to customers via multiple support channels, including phone, email, chat, and enterprise ITSM.Key Responsibilities:Assist and...