Enterprise Service Desk Specialist III

16 hours ago

New Orleans LA USA, United States LINCHPIN SOLUTIONS INC Full time
Job Title: Enterprise Service Desk Specialist III

Linchpin Solutions Inc. is seeking a highly skilled Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and internal ticketing system
  • Troubleshoot and resolve technical issues using established procedures and knowledge base resources
  • Manage service requests and incidents, ensuring adherence to Service Level Agreements (SLAs)
  • Provide excellent customer service, actively listening to client concerns and clearly explaining solutions
  • Evaluate and escalate complex issues to appropriate support teams, keeping clients informed
  • Contribute to the internal knowledge base, documenting solutions to recurring problems
  • Stay up-to-date on new technologies, company products, and service desk procedures through ongoing training and knowledge base updates
Requirements:
  • High school diploma or GED equivalent
  • Bachelor's degree in Information Technology preferred
  • CompTIA Security+ certification
  • 3+ years of experience in enterprise-level helpdesk support
  • 1+ year of customer service experience
  • 1+ year of troubleshooting experience
What We Offer:
  • Competitive salary range: $35,000-$75,000
  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Flexible Spending Accounts (FSA)
  • Company-funded disability and life insurance
  • Paid time off (PTO) and company-paid holidays
  • Employee Assistance Program (EAP)
  • Educational assistance and parental leave

Linchpin Solutions Inc. is an equal-opportunity employer. We are committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: relevant prior work experience, education and certifications, specific skills and competencies, federal government contract labor categories and wage rates, geographic location, and more.

  • Enterprise Service Desk Specialist III

    5 days ago

    New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIILinchpin Solutions, Inc. is seeking a highly skilled and experienced Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients and ensuring that their technical issues are resolved in a...

  • Enterprise Service Desk Specialist III

    3 weeks ago

    New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Enterprise Service Desk Specialist IIILinchpin Solutions Inc. is seeking a highly skilled Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and internal...

  • Enterprise Service Desk Specialist III

    2 weeks ago

    New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIIWe are seeking a highly skilled Enterprise Service Desk Specialist III to join our team at Linchpin Solutions Inc. This is a full-time position that requires excellent technical knowledge, customer service skills, and the ability to work in a fast-paced environment.Key Responsibilities:Act as the first point...

  • Enterprise Service Desk Specialist III

    1 week ago

    New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Job Title: Enterprise Service Desk Specialist IIIWe are seeking a highly skilled and experienced Enterprise Service Desk Specialist III to join our team at Linchpin Solutions Inc. This is a dynamic and challenging role that requires strong technical knowledge, excellent communication skills, and a customer-centric approach.Key Responsibilities:Act as the...

  • Enterprise Service Desk Specialist

    4 days ago

    New Orleans, LA , USA, United States Leidos Full time

    Job Title: Enterprise Service Desk, MidAre you interested in a challenging role where you can utilize your technical skills to provide top-notch support to our clients? As a member of the Leidos team, you will be part of a dynamic and collaborative environment where you can grow and develop your career.Job Summary:We are seeking a highly motivated and...

  • Enterprise Service Desk Specialist

    2 weeks ago

    New Orleans, LA , USA, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Help Desk Support Representative. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...

  • Enterprise Service Desk Specialist

    3 weeks ago

    New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...

  • Help Desk Specialist

    18 hours ago

    New Orleans, LA , USA, United States RSDC Full time

    Job Title: Help Desk SpecialistRSDC, a Veteran Owned Small Business, is seeking a highly motivated Help Desk Specialist to join our team of technical professionals. As a Help Desk Specialist, you will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and assist customers by...

  • Enterprise Service Desk Specialist

    2 months ago

    New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...

  • Enterprise Service Desk Specialist

    3 weeks ago

    , LA, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated Enterprise Service Desk Specialist to join our team at Leidos. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesInitial Point of Contact: Serve as the primary point of contact for IT-related issues and...

  • Enterprise Service Desk Specialist

    2 weeks ago

    New Orleans, Louisiana, United States Leidos Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT services to our clients.Key ResponsibilitiesProvide tier 1 level support to users, including phone and online support, troubleshooting, and resolving technical issues.Monitor network...

  • Enterprise Service Desk, Mid

    2 weeks ago

    New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...

  • Enterprise Service Desk, Mid

    1 month ago

    New Orleans, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...

  • Enterprise Service Desk, Mid

    5 days ago

    New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...

  • Enterprise Service Desk Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT support services to our customers.Key ResponsibilitiesProvide tier 1 level support to users, including phone and online support, troubleshooting, and...

  • Enterprise Service Desk Specialist

    5 days ago

    New Orleans, Louisiana, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...

  • Enterprise Service Desk Specialist

    2 weeks ago

    New Orleans, Louisiana, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide tier 1 level support to clients via phone and online channelsPerform...

  • Enterprise Service Desk, Mid

    5 days ago

    New Orleans, LA, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...

  • Enterprise Service Desk, Mid

    3 weeks ago

    New Orleans, LA, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...

  • Senior IT Support Specialist

    1 month ago

    New Orleans, Louisiana, United States LINCHPIN SOLUTIONS INC Full time

    Position Title: Enterprise Service Desk Specialist IIIJob Type: Full-timeLocation: New Orleans, LAOverview:At Linchpin Solutions, we are seeking a skilled and motivated Enterprise Service Desk Specialist to join our dynamic team. This role is ideal for individuals passionate about technology and customer service, providing a unique opportunity to contribute...