Ford Parts Assistant Manager

4 hours ago


Dover, New Hampshire, United States Bill Dube Ford Toyota Scion Full time
Job Title: Ford Parts Assistant Manager

We are seeking a highly skilled and experienced individual to fill the role of Ford Parts Assistant Manager at Bill Dube Ford Toyota Scion. The successful candidate will be responsible for overseeing the daily operations of the parts department, ensuring that the department is properly stocked and organized, and providing exceptional customer service.

Key Responsibilities:
  • Parts Department Management: Supervise and manage the daily operations of the parts department, including ordering, receiving, storing, and distributing parts and accessories.
  • Inventory Management: Ensure that the parts department is properly stocked and organized to maximize efficiency.
  • Customer Service: Provide exceptional customer service by promptly and accurately identifying and fulfilling customer needs.
  • Complaint Resolution: Handle customer complaints and concerns in a professional and timely manner.
  • Collaboration: Coordinate with service technicians to ensure that necessary parts are available for repairs and maintenance.
  • Record Keeping: Maintain accurate records of inventory, sales, and warranty claims.
  • Staff Management: Manage and train parts department staff.
  • Compliance: Ensure compliance with all company policies and procedures, as well as federal and state regulations.
Qualifications:
  • A minimum of 3 years of experience in a parts role in a Ford dealership.
  • Extensive knowledge of Ford parts and warranties.
  • Strong organizational and problem-solving skills.
  • Excellent customer service skills and the ability to build and maintain strong customer relationships.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong leadership and team management skills.
  • Proficiency with Microsoft Office and other computer applications.
  • High school diploma or equivalent, with post-secondary education in automotive technology or business management preferred.

Bill Dube Ford Toyota Scion is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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