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Retail Operations Supervisor

2 months ago

Bethesda, Maryland, United States Pandora AS Full time
Assistant Store Manager - Montgomery Mall

As a prominent player in the global jewellery market, we empower individuals to express their unique stories through our exquisite products. At Pandora, we foster an environment where innovative ideas are encouraged, allowing us to make a significant impact in the retail space.

Team Overview:

The Assistant Store Manager (ASM) embodies the essence of the Pandora brand. In this role, you will immerse yourself in our culture and product offerings, taking pride in delivering outstanding customer service. You will support the Store Manager in achieving store objectives and spend valuable time on the sales floor, interacting with customers and collaborating with the team to enhance sales performance.

Key Responsibilities:

  • Cultivate a store environment that reflects a passion for our brand, where team members are exceptional brand ambassadors.
  • Strive to surpass individual and store sales targets by forming authentic connections with our customers.
  • Seize opportunities to exceed commercial objectives and key performance indicators (KPIs), setting new benchmarks for success.
  • Create memorable shopping experiences that go beyond expectations, showcasing extensive product knowledge and fostering brand loyalty.
  • Inspire and mentor the sales team, promoting accountability for both individual and store performance. Provide timely feedback and guidance to empower the team in reaching their KPI targets.
  • Build lasting relationships with customers, going beyond mere transactions to create loyal fans.
  • Expand your network and assist in attracting top talent to Pandora through seasonal and core recruitment efforts, including Sales Associates and Sales Leads.
  • Maintain merchandising and operational standards to ensure a seamless and brand-aligned store experience.
  • Perform additional duties as assigned.

Qualifications:

  • Proven track record as a results-driven leader with a minimum of 2 years of experience in a high-performance retail environment.
  • Excellent communication skills, both written and verbal, with the ability to engage and connect with individuals at all levels.
  • Strong business acumen and analytical skills that drive positive outcomes.
  • Exceptional time management abilities, adept at prioritizing tasks and delegating effectively.
  • Proficient in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
  • Must be at least 18 years of age and able to provide proof of identity and eligibility to work.
  • Willingness to embrace a flexible work schedule, including evenings, weekends, and holidays, with the physical capability to stand for extended periods and lift over 50 pounds.
  • Competitive compensation package, including base salary and bonus opportunities, along with a 401K plan for financial security.
  • Comprehensive benefits package, including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.
  • Opportunities for professional growth through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.
  • Generous PTO package, including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is dedicated to designing, manufacturing, and marketing hand-finished jewellery crafted from high-quality materials at accessible prices. Our products are available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

With headquarters in Copenhagen, Denmark, Pandora employs 27,000 individuals globally and produces jewellery at two LEED certified facilities in Thailand, primarily using recycled silver and gold. The company is committed to achieving carbon neutrality by 2025 and has joined the Science Based Targets initiative to reduce emissions across its entire value chain. Pandora is publicly traded on the Nasdaq Copenhagen stock exchange and reported a revenue of DKK 23.4 billion in 2021.

Our recruitment process is designed to be transparent and equitable, ensuring that all candidates have a fair opportunity to showcase their skills and competencies.

About Pandora NAM:

The Pandora North America team consists of over 115 employees in our offices, more than 80 in our Logistics Center, and over 3,900 in our retail locations. The USA represents Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, with a significant portion owned and operated by Pandora.