Customer Service Representative
5 days ago
Smoky Mountain Brewery is seeking a highly skilled and charismatic individual to join their team as a Host. This role is perfect for someone who excels in providing exceptional customer service and creating a welcoming atmosphere for guests.
Key Responsibilities:
- Ensure the restaurant is well-organized and efficiently managed, with tables cleared and reset in a timely manner.
- Greet guests with a smile and a warm welcome, explaining and directing them through the seating process.
- Communicate effectively with management and staff to maintain a smooth and efficient service.
- Monitor and maintain a comfortable noise level, ensuring a pleasant dining experience for all guests.
Requirements:
- Excellent communication and interpersonal skills, with a strong ability to work well in a team environment.
- Ability to lift and carry 30 pounds frequently, with a high level of physical stamina to stand, bend, and walk throughout the workday.
- Strong math skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Excellent menu knowledge and the ability to provide accurate information to guests.
Advancement Opportunities:
- Successful Hosts may be eligible for advancement to the role of To Go Host, where they will be responsible for managing take-out orders and providing exceptional customer service in a fast-paced environment.
- To Go Hosts will be required to operate handheld payment devices and maintain a high level of accuracy and efficiency in their work.
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