Retail Operations Leader

1 month ago


Chicago, Illinois, United States Gas N Wash Careers Full time
Job Summary

As a Retail Operations Leader at Gas N Wash Careers, you will be responsible for overseeing the retail operation of a specific store, working closely with the General Manager to ensure efficient store operations and compliance with applicable laws and Company policies.

This role requires strong leadership and customer service skills, as well as the ability to train, schedule, and coach store associates to meet customer service needs.

You will also be responsible for ensuring customer service is a priority, handling escalated customer concerns, and promoting an environment focused on customer satisfaction and store cleanliness.

Additionally, you will assist in implementing merchandising, marketing, and foodservice programs, and motivate and coach store associates on proper upselling techniques.

This is a challenging and rewarding role that requires a strong work ethic and a commitment to excellence.

Key Responsibilities
  • Provide customer service leadership and direction to entire store and team of employees
  • Monitor store activities to ensure transactions are taking place in the proper manner
  • Train, schedule, and coach store associates to ensure store positions are staffed to handle customer service needs
  • Ensure customer service is a priority and handle escalated customer concerns
  • Assist in implementing merchandising, marketing, and foodservice programs
  • Motivate and coach store associates on proper upselling techniques
Requirements

To be successful in this role, you will need to have strong leadership and customer service skills, as well as the ability to train, schedule, and coach store associates.

You will also need to be able to work effectively in a fast-paced environment and have strong communication and problem-solving skills.

Additionally, you will need to be able to maintain a safe and clean store environment and ensure compliance with Company policies and applicable laws.


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