Guest Services Liaison

4 days ago


Huntington, West Virginia, United States Marshall Health Network Full time
Job Title: Guest Services Representative

Cabell Huntington Hospital is seeking a highly skilled Guest Services Representative to join our team. As a Guest Services Representative, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities:
  • Provide information and directions to patients, visitors, and staff
  • Assist with non-medical requests, such as hotel and dining recommendations, business services, and transportation
  • Monitor waiting areas and perform visitor control duties
  • Listen carefully to guests' needs and anticipate their requirements
  • Communicate clearly and professionally with guests, staff, and other stakeholders
  • Multi-task and manage time effectively to meet the needs of multiple guests
  • Work with minimal supervision and make decisions independently
  • Report patient safety concerns and hazardous conditions in a timely manner
  • Confer with guests to provide information, take requests, and resolve customer concerns
  • Maintain a safe and secure environment for patients, visitors, and staff
Requirements:
  • Possess a valid Operator's License
  • Have a clean criminal and motor vehicle record
  • Meet Hospital Insurance Carrier requirements
  • Basic First Aid knowledge preferred
Physical Demands:
  • Ability to reach, stoop, bend, and crouch
  • Ability to adapt to rapidly changing environmental conditions
  • Ability to hear and interpret two-way radio calls
  • Good physical condition and ability to run
  • Visual and hearing acuity required
  • Ability to stand and/or walk for prolonged periods


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