Head of Merchandise Operations

1 week ago


Hoffman Estates, Illinois, United States Claire's Full time
Job Summary

The Director, Merchandise Operations is a key leadership role responsible for driving the strategic development and execution of merchandise operations across all product categories. This position ensures seamless execution of merchandising strategies, aligns with buying teams to optimize product launches and promotions, and fosters cross-functional collaboration to meet business objectives.

Key Responsibilities
  • Lead the operational execution of merchandising strategies, aligning with buying teams to ensure effective product launches, promotions, and seasonal rollouts.
  • Design and implement streamlined processes and tools to improve efficiency within the buying team, identifying bottlenecks and recommending improvements.
  • Serve as the primary liaison between merchandising, marketing, finance, and inventory planning teams to ensure alignment on sales targets, promotional strategies, and inventory levels.
  • Partner with planning and allocation teams to ensure the right product is in the right place at the right time, overseeing inventory levels and managing stock allocations to optimize turnover and minimize markdown risk.
  • Develop and maintain key performance metrics for buying operations, providing insights and actionable data to drive decision-making.
  • Work with buying teams to enhance relationships with key vendors, ensuring strong terms, consistent supply, and optimal cost negotiations.
  • Lead, mentor, and develop the merchandising operations team, fostering a culture of continuous improvement and accountability.
  • Oversee the budgeting and financial planning for merchandising operations, tracking operational expenses and ensuring the organization is maximizing ROI on merchandising initiatives.
Requirements
  • Bachelor's degree in Business, Merchandising, or a related field.
  • 8+ years of experience in retail buying, merchandising, or merchandising operations.
  • Proven track record of success in operational leadership within a retail or e-commerce environment.
  • Strong analytical and problem-solving skills, with experience in performance metrics and data analysis.
  • Excellent communication and leadership skills, with the ability to manage and influence cross-functional teams.
  • Proficiency in merchandising systems, planning tools, and inventory management software.
  • Ability to adapt in a fast-paced, dynamic retail environment with evolving priorities.


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