Customer Service Representative

6 days ago


Hoffman Estates, Illinois, United States Bass Pro Inc Full time
Job Title: Customer Relations Associate

Job Summary:

The Customer Relations Associate plays a vital role in ensuring a positive and productive shopping experience for all customers. This individual will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle customer returns, exchanges, and refunds, ensuring accurate processing and resolution.
  • Support the sales team by providing product knowledge and recommendations to customers.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
  • Collaborate with colleagues to achieve sales goals and promote a positive store atmosphere.

Requirements:

  • High school diploma or equivalent experience.
  • Ability to communicate effectively with customers and colleagues.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits:

Bass Pro Shops offers a competitive benefits package, including discounts on merchandise, restaurants, and conservation attractions, as well as dental, vision, and 401(k) retirement savings plans.

Equal Opportunity Employer:

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.



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