Facilities Operations Manager

4 days ago

Baltimore, Maryland, United States Medxcel Full time
Job Summary

We are seeking a highly skilled and experienced Facilities Operations Manager to join our team at Medxcel. As a key member of our facilities management team, you will be responsible for ensuring the safe and efficient operation of our facilities, including maintenance, repairs, and renovations.

Key Responsibilities
  • Facilities Operations:
    • Develop and implement strategic and operational policies and plans to ensure the effective management of facilities.
    • Oversee staffing, training, scheduling, and budgeting for the Facilities Management department.
    • Establish and maintain a safe work environment for employees by conducting regular safety audits and inspections, providing safety-related training, and promoting ongoing communication.
    • Manage building operations and maintenance, including planning and operations, furniture and equipment inventories, utility operations, energy management, and grounds maintenance.
    • Oversee major infrastructure repair and renovations projects, including identifying and managing vendors/contractors, bid process, contract compliance, and vendor/contractor performance.
    • Act as the liaison for all remodeling, renovation, and construction projects, ensuring compliance with product standards, design standards, scheduling shut-downs, and system interruptions.
    • Communicate with customers, vendors, internal, and external partners on the status of work and issues affecting services.
    • Review and authorize purchase requests to ensure service agreements are met and maintenance services are in compliance with procedures and budgets.
    • Consult with Administration, Purchasing, and related partners in the specification and purchase of major equipment or systems.
    • Maintain external relations related to Facilities Management, including government relations, local, state, and federal regulatory agencies, The Joint Commission (TJC), insurance carriers, and others as needed.
    • Ensure facilities are maintained, secured, renovated, and constructed according to departmental/organizational policies, procedures, plans, and initiatives.
    • Assist with the development of and compliance with departmental budgets, including capital, operating, and construction budgets.
    • Ensure continued compliance with all Federal, State, and local regulations and TJC standards.
    • Collect, compile, and audit regulatory compliance documentation.
    • Work directly with vendors and Purchasing to request proposals for repairs, maintenance, and capital improvements.
    • Direct the daily assignment of work to ensure safe and efficient plant operations.
  • Continuous Improvement:
    • Serve as a change agent throughout the organization, identifying opportunities for process improvement and implementing efficiency improvements.
  • Leadership:
    • Lead and guide leads to obtain optimal performance and operational excellence.
    • Ensure appropriate staffing coverage to support safe and efficient plant operations.
    • Manage staffing, performance evaluation, and training activities, and assist with capacity planning for staff and contract labor.
    • Represent the company with internal and external customers, setting the example for exceptional customer service.
    • Drive service excellence in daily operations and customer interactions.
    Qualifications
    • Education:
      • High School diploma or equivalent - required.
      • Bachelor's degree in Business Administration, Engineering, or related field - preferred.
    • Experience:
      • Six years' experience in the maintenance and operations or facilities management of a physical plant and/or building maintenance for a large facility - required.
      • Knowledge and experience with Joint Commission, NFPA, state, and federal regulations for healthcare facilities - required.
      • Three years' experience in a large, multi-campus healthcare system - preferred.
      • Three years' supervisory experience - preferred.
    • Competencies:
      • Computer skills: Proficiency in basic MS Office programs and web-based work order systems.
      • Demonstrated general knowledge of plant operations systems.
      • Problem-solving: ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
      • Quality management: looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
      • Planning/organizing: ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans.
      • Ability to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
      • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
      • Strong analytical abilities for understanding and interpreting building system documents, prints, and layouts are required.
      • In-depth knowledge of boilers, chillers, pumps, and water systems.
      • Critical thinking skills including the ability to gather, synthesize, analyze information to objectively draw conclusions, make reasonable decisions, and provide solutions and communicate the situation, action, and result clearly and concisely.
      • Decisive judgment including the ability to assess situations or circumstances and draw sound and objective conclusions.
      • Accountability: the ability to take responsibility for action and results.
      • Ability to delegate tasks, follow up on assigned tasks, and report on progress of work.
      • Ability to train others on technical components, applicable regulations, and internal procedures to ensure efficient and safe plant operations.
      • Ability to work with minimal supervision.
      • Must be able to work in a stressful environment.

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