Case Manager

6 days ago

Des Moines, Iowa, United States International Rescue Committee Full time

Job Summary:

The International Rescue Committee (IRC) is seeking a highly skilled and compassionate ICM Caseworker to join our team. As a key member of our refugee services team, you will play a critical role in addressing the complex needs of vulnerable refugee populations.

Key Responsibilities:

  • Conduct intake assessments and develop individualized service plans for clients, ensuring their needs are met and goals are achieved.
  • Provide case management services, including navigating healthcare and social service systems, assisting with benefits applications, and scheduling appointments.
  • Build and maintain relationships with local service providers, refugee coordinators, and health coordinators to ensure comprehensive support for clients.
  • Respond to client crises and provide emotional support, working closely with supervisors as needed.
  • Document all services provided in IRC's database, Efforts to Outcomes (ETO), and maintain accurate records.
  • Attend relevant trainings and meetings at the local and national level, staying up-to-date on best practices and industry developments.

Requirements:

  • Bachelor's degree in social work, public health, or a related field of study.
  • Minimum 1-2 years of case management experience with similar populations and/or client needs.
  • Strong relationship building, diplomacy, and networking skills, with the ability to effectively communicate in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills, prioritization, and time management abilities.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in languages spoken by client groups preferred.
  • Proficient in Microsoft Office applications and digital tools for data entry, research, and problem-solving purposes.
  • Valid driver's license and access to a personal, insured vehicle.

Working Environment:

  • A combination of standard office environment and 'field' time within the service delivery area.
  • May require occasional weekend and/or evening work.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

IRC is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, national origin, sex, gender identity, age, disability, or any other protected characteristic.

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