Customer Experience Ambassador

2 weeks ago


Gloucester City, New Jersey, United States Indigo Books & Music Full time

About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating exceptional customer experiences and inspiring a love of reading in our customers.

Job Summary

We're seeking a Customer Experience Representative to join our team at our Gloucester store. As a Customer Experience Representative, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories that connect them to our brand.

Key Responsibilities

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner

Requirements

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Quebec; other languages an asset

What We Offer

Indigo offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.



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