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Security Ambassador

2 months ago

Jersey City, New Jersey, United States Fidelity Investments Full time
About the Role

The Security Representative is a key member of the Global Security Operations team at Fidelity Investments, serving as a Brand Ambassador who provides exceptional customer service and support during their assigned duties. This role involves actively patrolling and responding to security incidents while protecting Fidelity's associates, customers, and property.

Key Responsibilities
  • Conducting focused patrols on foot or by vehicle within assigned areas of responsibility to ensure a safe and secure environment.
  • Performing routine inspections, audits, and reviews to ensure the working order of security equipment and the safety of workspaces.
  • Utilizing electronic and mechanical devices to monitor, record, and report abnormal conditions.
  • Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies.
  • Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of their training.
  • Producing accurate reports and records of activity and incidents.
  • Using life safety equipment such as fire extinguishers, first aid supplies, and radios as needed.
Requirements
  • Bachelor's degree strongly preferred; equivalent life/work experience (i.e. military service considered).
  • 1-3 years prior security experience in a customer-oriented environment.
  • Prior exposure to current security technology & systems.
  • Understanding of physical security principles.
  • Ability to perform under stressful conditions.
  • Strong interpersonal skills.
  • Ability to build and maintain relationships in a business setting.
  • Detail-oriented and ability to follow standard operating procedures.
  • Demonstrated ability to exercise sound judgment under ambiguous circumstances.
  • Willingness to work both independently and as part of a larger team.
  • Proficient with standard computer applications and ability to learn specialized programs/applications.
What We Offer

Fidelity Investments offers a comprehensive compensation package, including a base salary range of $39,000-$61,000 per year, bonus or other variable compensation, and a wide range of benefits to meet your evolving needs, such as comprehensive health care coverage, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.