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Customer Service Ambassador
2 months ago
Holt Logistics Corp. is a family-owned, single-source service provider of commercial, accounting, marketing, and technology services to marine terminal operators, warehouses, and logistics companies.
Key Responsibilities- Develop and implement customer-specific solutions to meet their needs
- Provide exceptional service with swift response times, exceeding customer expectations
- Drive customer key performance indicators and brand loyalty by building a reputation directly with the client
- Collaborate with internal departments to ensure seamless communication and issue resolution
- Communicate operational updates and delays to customers in a timely and transparent manner
- Develop and maintain customer-specific SOPs for damages, truck loading, and special handling requirements
- Manage customer information and provide upper leadership with timely updates to ensure exceptional customer service
- Competitive salary and excellent benefits package
- Paid vacation and holidays
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
Holt Logistics Corp. is an equal opportunity employer, committed to diversity and inclusion in the workplace.