Restaurant Operations Manager

2 days ago


Wayne, New Jersey, United States P.F. Chang's Full time
Job Title: Restaurant General Manager Job Summary: We are seeking a dynamic and results-oriented Restaurant General Manager to lead our team towards excellence in hospitality. As the Restaurant General Manager, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service. Key Responsibilities: • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate Hospitality DNA. • Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities. • Drive incremental sales through exceptional service and coaching team members on upselling techniques. • Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends. • Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth. Requirements: • Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required. • Strong passion for delivering exceptional guest experiences with a guest-centric mindset. • Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise. • Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth. • Understanding of managing inventory, cost of goods, financial control (P&L). • General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems. Preferences: • Experience in casual or upscale dining. • Hospitality or Business degree. • Culinary and kitchen acumen - experience managing / running culinary / kitchen operations. Why work for us? Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang's is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. Apply Now Search for jobs by keyword or location. Gather your work history, and if applicable prepare your resume for submission. Click Apply Now to submit your application. P.F. Chang's Pay Range (based on experience): $102, $126,000.00 / year

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