IT Infrastructure Professional

4 days ago


Newark, Delaware, United States firstPRO, Inc Full time

Job Summary:

We are looking for a skilled Desktop Support Technician to join our team at firstPRO, Inc. The successful candidate will be responsible for providing in-person support to users receiving new Windows 11 laptops at the Newark, DE site. The role requires strong knowledge of Windows 11, excellent communication skills, and the ability to work independently and collaboratively within a project team.

Key Responsibilities:

  • Provide in-person support for users receiving new Windows 11 laptops at the Newark, DE site.
  • Assist users with setting up and logging into their new devices.
  • Ensure all necessary software is installed and operating correctly.
  • Confirm OneDrive and essential data backups are completed.
  • Guide users through email setup and any additional software installation needed.

Requirements:

  • 5+ years of IT support experience, with a focus on hardware and software troubleshooting.
  • Strong knowledge of Windows 11, including common challenges and solutions.
  • Excellent communication and interpersonal skills for direct user support.
  • Ability to work both independently and collaboratively within a project team.

Location: Newark, DE (primary site) – Occasional travel to Dover, DE, and potentially Philadelphia or South Jersey.



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