Customer Service Representative

2 months ago


Georgetown, Texas, United States Grand Living Full time
About the Position

The Receptionist serves as the first point of contact for residents and guests, providing exceptional customer service and support. This role is responsible for enhancing the overall resident experience by handling a variety of administrative tasks, coordinating activities, and managing requests in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to residents, family members, and guests
  • Perform a variety of clerical tasks, including data entry, filing, and correspondence
  • Coordinate activities, events, and requests in a timely and efficient manner
  • Manage and maintain accurate records and reports
  • Interact with residents, family members, peers, employees, and vendors in a professional and courteous manner
Requirements
  • High School Diploma or GED, required
  • Customer service experience in the senior housing field, preferred
  • Ability to read, write, and understand the English language
  • Ability to stand, walk, climb stairs, and work continuously without sitting for extended periods
  • Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds
Benefits

Grand Living offers a competitive compensation package, including a generous Paid Time Off (PTO) program, affordable insurance options, a 401(k) with a 4% company match, and automatic life insurance and AD&D coverage. Additionally, employees enjoy free employee meals, access to the Grand Spa & Fitness facilities, and a robust employee assistance program (EAP).



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