Licensed Insurance Customer Service Representative

1 month ago


Georgetown, Texas, United States Staff My Agency Full time
Customer Service Representative Job Description

Staff My Agency is seeking a skilled Customer Service Representative to join our team in Georgetown, TX. As a Customer Service Representative, you will play a crucial role in providing exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
Benefits:
  • Simple IRA
  • Group Life Insurance Benefits
  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Valuable experience
  • Growth potential/Opportunity for advancement within our agency
Requirements:
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail-oriented
  • Proactive in problem-solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Experience in a variety of computer applications, particularly Windows
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to customers
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Must be available to work the following schedule: Monday - Friday, 8:30A - 5:00P

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Compensation: $18.50 - $20.00 per hour



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