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Restaurant Operations Supervisor

2 months ago

Hoffman Estates, Illinois, United States IHOP Full time
Manager at IHOP Restaurant

The manager plays a crucial role in overseeing the staff at IHOP restaurants. The primary focus is on managing both front and back of house operations, with an emphasis on enhancing profitability and driving sales growth, while consistently upholding IHOP's quality and service standards.

KEY RESPONSIBILITIES
  • Support the attainment of targeted sales and profit margins.
  • Foster and maintain professional relationships with IHOP staff and patrons.
  • Implement training programs for hourly staff to enhance operational efficiency and customer satisfaction.
  • Assist in executing annual financial plans, local marketing strategies, guest service initiatives, and human resource objectives for the assigned location.
  • Adhere to all applicable federal, state, and local regulations.
  • Contribute to the recruitment, training, and retention efforts for employees.
  • Ensure sufficient inventory levels of food, paper products, kitchen supplies, and safety equipment.
  • Maintain operational equipment and facilities in compliance with regulations.
  • Uphold safety, sanitation, and security protocols.
  • Assist in the preparation of necessary reports and documentation.
  • Perform additional duties as required.
SUPERVISORY ROLE

The manager directly oversees craft employees at the designated unit, ensuring overall coordination and evaluation in accordance with company policies and relevant laws.

QUALIFICATIONS

To excel in this role, candidates must effectively perform each essential duty. The requirements listed reflect the necessary knowledge, skills, and abilities.

EDUCATION AND EXPERIENCE

A high school diploma or equivalent is required, along with two to four years of relevant experience.

SKILLS AND ABILITIES

Proficiency in English is essential, including the ability to interpret documents, write reports, and communicate effectively in group settings.

CERTIFICATIONS

A valid Driver's License is required for business-related purposes.

PHYSICAL REQUIREMENTS

The role involves standing, walking, sitting, using hands, reaching, stooping, kneeling, talking, and lifting items weighing up to 100 pounds.

WORK ENVIRONMENT

Employees may encounter fumes, moving machinery, caustic substances, and varying environmental conditions.