Customer Support Specialist

4 weeks ago


New Bedford, Massachusetts, United States Meshwainfotech Full time
Customer Support Analyst Job Description

We are seeking a highly skilled and motivated Customer Support Analyst to join our team at Meshwainfotech. As a Customer Support Analyst, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide front-line support to customers via chat, phone, and email, identifying root causes of issues and providing solutions.
  • Utilize Salesforce case management software to document customer information and reported issues.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge base articles and user guides to support customer self-service.
  • Participate in on-call rotation to provide after-hours support.
Requirements:
  • 3-5 years of experience in customer service or a related field.
  • Excellent customer service skills, with a focus on problem-solving and prioritization.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment and collaborate with internal teams.
  • Bachelor's degree or equivalent experience.
Preferred Qualifications:
  • Knowledge of software support methodologies and/or the post-acute healthcare industry.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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