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IT Support Specialist

2 months ago

New Bedford, Massachusetts, United States myIT Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at myIT. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities
  • Provide technical support and troubleshooting for customers via phone, email, and on-site visits.
  • Configure and support Microsoft 365 and Azure cloud applications.
  • Support Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS) and mobile devices (Apple and Android).
  • Implement and maintain cybersecurity standards.
  • Handle a high volume of technical issues efficiently and effectively.
  • Utilize Azure Active Directory and Active Directory databases to reset passwords and create users.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN and remote connectivity issues.
  • Control client computers using remote access tools.
  • Provide VoIP phone support and troubleshooting.
  • Troubleshoot remote access connectivity problems.
  • Perform troubleshooting to isolate and diagnose common system problems.
  • Document client issues in our online ticketing system.
  • Communicate effectively with clients and team members.
Requirements
  • 1-3 years of technical experience, preferably in a helpdesk environment with ITIL Certification.
  • Intermediate knowledge of networking, servers, Exchange, and Microsoft 36.
  • Advanced desktop support skills.
  • Preferred but not mandatory: experience with ConnectWise or other PSA, RMM (Remote Monitoring and Management) system, and technical certifications such as CompTIA, CCNA, M365, MCSE/MCITP.
What We Offer

We offer a professional work environment with opportunities for advancement. Our company is proud to be an employee and customer-driven organization.