Service Operations Manager

6 days ago


Houston, Texas, United States Tesla Full time
Drive Excellence in Customer Service and Operations

Tesla's Associate Service Managers play a pivotal role in driving exceptional results in customer service and operational efficiency in our service centers. As a key member of our team, you will assist in the daily operations of the Service Center to ensure outstanding performance quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.

Key Responsibilities:
  • Exceed customer expectations by monitoring service trends and developing standards and processes to elevate the overall service experience.
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers.
  • Technical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and procedure.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Prior leadership experience in a service-focused industry; automotive expertise is not required.
  • Experience leading teams and managing a diverse group of roles and responsibilities.
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
  • Experience running complex processes using Lean or other techniques.
  • Valid driver's license required.
Compensation and Benefits:

As a full-time Tesla employee, you are eligible for a comprehensive benefits package, including competitive pay, Aetna PPO and HSA plans, family-building benefits, dental and vision plans, 401(k) with employer match, and more.



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