Service Operations Manager

3 weeks ago


Houston, Texas, United States Zoom Drain Houston Full time
Job Overview

At Zoom Drain Houston, we are seeking a highly skilled and experienced Service Manager to lead our service team in delivering exceptional customer satisfaction, upholding high levels of workmanship, and meeting our sales and operational goals.

Key Responsibilities:
  • Oversee daily operations and provide early morning support to Dispatchers, Field Supervisors, and Service Technicians to ensure optimal service delivery.
  • Develop and implement strategies for business growth, including identifying new market opportunities and enhancing customer service protocols.
  • Foster strong relationships with existing customers and engage in outreach to potential clients to expand our market presence.
  • Lead and mentor the service team, conducting training, inspections, and overseeing the progression from Apprentice to Technician to ensure high-quality service.
  • Implement and uphold company policies and procedures, ensuring all team members adhere to industry standards and compliance requirements.
  • Analyze service department performance and sales activities, identifying trends and areas for improvement to meet or exceed sales goals.
  • Coordinate recruitment, training, and retention strategies for Service Technicians and Apprentices, promoting a culture of professionalism and continuous learning.
  • Manage the service department budget, resources, and equipment, ensuring cost-effective operations and maintenance of company standards.
Requirements:
  • Proven experience in service management, preferably in the plumbing, HVAC, or drain service industry.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Technical proficiency in plumbing and drain services.
  • Ability to handle high-pressure situations and make customer-centric decisions.
  • Proficient in time management and organizational skills.
  • Knowledge of industry safety standards and regulations.
Benefits:
  • Competitive salary with bonus potential based on the department's performance.
  • Paid Time off.
  • Continuous professional development and training.


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