Service Operations Manager
2 weeks ago
The Service Manager at Zoom Drain Houston is a pivotal role that oversees the service team to deliver exceptional customer satisfaction, maintain high workmanship standards, and drive sales and operational success.
Key Responsibilities- Lead and mentor the service team, providing training, inspections, and guidance to ensure high-quality service delivery.
- Develop and implement strategies for business growth, including identifying new market opportunities and enhancing customer service protocols.
- Foster strong relationships with existing customers and engage in outreach to potential clients to expand the company's market presence.
- Implement and uphold company policies and procedures, ensuring all team members adhere to industry standards and compliance requirements.
- Analyze service department performance and sales activities, identifying trends and areas for improvement to meet or exceed sales goals.
- Coordinate recruitment, training, and retention strategies for Service Technicians and Apprentices, promoting a culture of professionalism and continuous learning.
- Manage the service department budget, resources, and equipment, ensuring cost-effective operations and maintenance of company standards.
- Proven experience in service management, preferably in the plumbing, HVAC, or drain service industry.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Technical proficiency in plumbing and drain services.
- Ability to handle high-pressure situations and make customer-centric decisions.
- Proficient in time management and organizational skills.
- Knowledge of industry safety standards and regulations.
Competitive salary with bonus potential based on the department's performance.
Paid Time off.
Continuous professional development and training.
The Service Manager is expected to be available to support the service team during peak operational hours and for emergency situations.
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