Service Operations Manager

4 weeks ago


Houston, Texas, United States Thompson Safety LLC Full time
Job Summary:

The Service Manager is responsible for overseeing the strategic direction and day-to-day operations of the service department at Thompson Safety LLC. This includes managing a team of employees, providing guidance and leadership, and ensuring the effective planning and achievement of project goals.


Key Responsibilities:
  • Directly manage a team of employees, including hiring, coaching, developing, and managing performance.
  • Assume full profit and loss accountability for the service department.
  • Ensure effective planning and achievement of project long-term and short-term goals.
  • Develop and maintain strong working relationships with management, customers, and other service and sales personnel.
  • Build and develop partnerships to grow the business within the industry marketplace.

Requirements:
  • Bachelor's Degree in Business Administration or related field, preferred.
  • 3 or more years of experience in the B2B Facility Services or Distribution industry, preferred.
  • 1 or more years of supervisory or management experience.
  • Strong marketing and sales strategy development experience.
  • Working knowledge of safety industry, preferred.

Physical Requirements:

Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.

Must be able to lift up to 50 pounds at times.

Must be able to operate a motor vehicle and travel when needed.



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