Service Operations Manager
4 weeks ago
The Service Manager is responsible for overseeing the strategic direction and day-to-day operations of the service department at Thompson Safety LLC. This includes managing a team of employees, providing guidance and leadership, and ensuring the effective planning and achievement of project goals.
Key Responsibilities:
- Directly manage a team of employees, including hiring, coaching, developing, and managing performance.
- Assume full profit and loss accountability for the service department.
- Ensure effective planning and achievement of project long-term and short-term goals.
- Develop and maintain strong working relationships with management, customers, and other service and sales personnel.
- Build and develop partnerships to grow the business within the industry marketplace.
Requirements:
- Bachelor's Degree in Business Administration or related field, preferred.
- 3 or more years of experience in the B2B Facility Services or Distribution industry, preferred.
- 1 or more years of supervisory or management experience.
- Strong marketing and sales strategy development experience.
- Working knowledge of safety industry, preferred.
Physical Requirements:
Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
Must be able to lift up to 50 pounds at times.
Must be able to operate a motor vehicle and travel when needed.
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