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Client Support Specialist

2 months ago

Tulsa, Oklahoma, United States Alert 360 Full time
Job Overview Location Remote Employment Type Full Time Compensation $16.00 Hourly Work Schedule Flexible Position Summary

At Alert 360, we are committed to delivering exceptional customer service and offering cutting-edge home automation and security solutions. Our dedication has earned us recognition as one of the premier workplaces in Oklahoma for three consecutive years.

Key Responsibilities:

  • Manage customer accounts, addressing inquiries related to equipment, billing, and payments to ensure customer satisfaction.
  • Resolve customer issues effectively, demonstrating empathy and professionalism.
  • Communicate clearly and professionally, both verbally and in writing.
  • Handle emails and calls promptly to resolve customer queries and service concerns.
  • Work autonomously to complete tasks and adhere to job instructions with minimal oversight.
  • Contribute to innovative solutions that enhance customer care and overall brand satisfaction.

Required Skills and Experience:

  • Strong verbal communication skills with the ability to address customer needs in a calm and professional manner.
  • Excellent interpersonal skills with prior experience in customer service, preferably in a contact center environment.
  • Enjoy engaging with customers over the phone.
  • Ability to remain patient and manage stress effectively.
  • Strong problem-solving capabilities.
  • Sound decision-making skills while adhering to company policies.
  • Exhibit politeness, compassion, and confidence in interactions.
Qualifications

Requirements:

  • Minimum age of 18 years.
  • High School diploma or equivalent with 2 to 3 years of relevant experience.
  • Ability to sit for extended periods while using computer and phone equipment.
  • Deliver exceptional customer service to foster loyalty and satisfaction.
  • Aim for resolution of customer issues in a single interaction.
  • Typing proficiency of at least 30 words per minute, accurately.
  • Ability to navigate multiple computer applications and databases simultaneously.
  • Demonstrate outstanding verbal and written communication skills.
  • Exhibit strong listening skills with empathy.
  • Willingness to make outbound calls and receive inbound calls.
  • Capability to multitask effectively.
  • Proficient in computer and Microsoft Office applications.
  • Attention to detail and strong organizational skills.
  • Ability to think critically and provide creative solutions.
  • Maintain a reliable attendance record.
  • Open to constructive feedback and professional development.
  • Pre-employment assessments are mandatory.
  • Successful completion of background and drug screening is required.
  • Bilingual in English and Spanish is advantageous.

Benefits of Employment

Alert 360 is proud to be recognized as a top workplace in Oklahoma. We prioritize hiring exceptional individuals for our dynamic team and strive to offer benefits that enhance the lives of our employees. Our comprehensive benefits package includes:

  • Health insurance options for you and your family, including medical, dental, and vision coverage.
  • A generous paid time off policy starting at three weeks, increasing with tenure.
  • A 401-K plan with company matching contributions.
  • Financial security through disability, life, and accidental death insurance.
  • Tax benefits through flexible spending accounts for healthcare and dependent care expenses.
  • Support for work-life balance through a life assistance program, tuition reimbursement, and additional wellness initiatives.

At Alert 360, you become part of a collaborative environment where talented individuals work together to achieve success.