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Guest Service Representative

2 months ago

Texarkana, Arkansas, United States Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Holiday Inn Express & Suites. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency in the process.
  • Process payments and handle guest transactions, maintaining a high level of accuracy and attention to detail.
  • Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
  • Work collaboratively with the front desk team to ensure seamless service delivery and maintain a high level of guest satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems and hotel operations an asset.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.