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Front Desk Representative

1 month ago

Texarkana, Arkansas, United States Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Holiday Inn Express & Suites. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, registering and assigning them to hotel rooms.
  • Establish methods of payment and verify credit, making and confirming reservations as needed.
  • Compute bills, collect payments, and make change for guests, transmitting and receiving messages via telephones or the PMS system.
  • Respond to guest requests in a timely manner, resolving complaints and elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, performing bookkeeping activities such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program, practicing safe work habits and wearing protective safety equipment.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction, performing other duties as requested by management.
Requirements
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
Work Environment and Context
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
About Us

HHM Hotels is proud to be an equal-opportunity employer, committed to diversity and inclusion. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.