Customer Service Representative

3 weeks ago


Texarkana, Arkansas, United States GPM Investments Full time
Overview

We're a community-driven convenience store where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.

As a key member of our team, you'll be the heartbeat of our store, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities
  • Provide top-notch customer service, addressing queries and concerns with a smile.
  • Keep our shelves stocked, displays appealing, and store clean, maintaining a welcoming environment for customers.
  • Upsell and suggest products that complement customers' purchases, enhancing their shopping journey.
  • Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers.
  • Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  • Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Requirements
  • Must be 18 years of age or older (21 in some states).
  • Ability to work weekends and holidays, embracing the full rhythm of retail.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
What We Offer
  • Paid time off to relax and recharge.
  • A retirement savings plan with a generous 6% match.
  • Weekly pay for your convenience and security.
  • A fun and friendly atmosphere, supporting and encouraging each other.
  • Growth opportunities, promoting from within and supporting your career goals.
  • Flexible scheduling to balance work and life.

We're an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.



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