Client Intake Coordinator

2 weeks ago


Houston, Texas, United States ENDEAVORS UNLIMITED INC Full time
Job Overview:

Location: Houston, TX
Employment Type: Full-Time
Education Requirement: Bachelor's Degree
Salary Range: $52,000 - $55,000
Travel Requirement: Less than 10%
Work Schedule: Day Shift

Position Summary:

The Intake Specialist plays a crucial role in the Family and Youth Services Support Program by conducting initial eligibility assessments for individuals seeking crisis pregnancy assistance, foster care support, and community services. This position is vital in connecting individuals with the necessary resources in their local areas.


Service Areas:

This program operates across nine counties in Texas, including Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller. The role involves supporting rural regions, which may require travel.


Key Responsibilities:
  • Build and maintain effective, trusting relationships with program participants through trauma-informed care and a strengths-based approach.
  • Conduct initial eligibility assessments for individuals seeking assistance and advocate for those who qualify.
  • Provide general information and community referrals for individuals who do not meet program eligibility.
  • Complete intake processes for eligible participants by assessing individual and family needs.
  • Establish initial client files for those assigned to a Service Coordinator.
  • Manage incoming communications and assist with office operations.
  • Document case notes daily, prepare comprehensive participant files, and submit reports as necessary.
  • Maintain ongoing communication with multidisciplinary teams to support participants in accessing and sustaining services.
  • Exhibit exceptional customer service by prioritizing the needs of children, families, veterans, and clients.

Qualifications:
Education:

Bachelor's degree required.


Experience:

A minimum of 2 years in a social service agency and 2 years in a customer service-oriented environment. Experience with mental health or homeless populations is advantageous.


Attendance:

Consistent and acceptable attendance is expected.


Licenses:

A valid driver's license with a clean record is required.


Vehicle Requirement:

Daily access to a vehicle is necessary.


Additional Information:

Willingness to travel to various locations as business needs arise is essential.


Endeavors Unlimited Inc is committed to providing a workplace free from discrimination and harassment. We promote a diverse workforce and provide reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs.



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