Front Desk Coordinator
1 week ago
Job Summary:
As a Front Desk Agent at Westgate Resorts, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing information about hotel services and amenities.
- Process check-ins and check-outs, handling room key distribution and escorting guests to their rooms.
- Manage guest accounts, including room charges, payments, and reservations.
- Provide information and assistance to guests regarding hotel services, shopping, dining, entertainment, and travel directions.
- Keep accurate records of room availability and guest accounts.
- Maximize room inventory and manage according to resort occupancy.
- Process and post guest room charges, collect payments, and balance accounts.
- Resolve guest concerns and provide high-quality customer service.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Attention to detail and accuracy in processing guest information.
- Ability to work effectively in a team environment.
- Basic math skills and ability to handle cash and credit transactions.
What We Offer:
Westgate Resorts offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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