Patient Care Coordinator
14 hours ago
Tend is a revolutionary dental practice that's changing the game by putting patients first. Our mission is to provide exceptional care and a personalized experience that's empowering, human, and delightful.
Job SummaryWe're seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our studio, you'll be responsible for welcoming and comforting guests, providing top-notch service and hospitality, and partnering with our studio manager to optimize operations.
Responsibilities- Welcome and comfort guests as they visit our Tend studio.
- Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or by phone.
- Partner with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for closing/opening, and inventory management.
- Collaborate with the entire Studio Team, including our Dentists & clinicians, to optimize operations to positive impact guest experience.
- Maintain a strong knowledge of our ever-growing offering of products & services.
- Proven top-notch customer service and hospitality experience in a fast-paced, high-volume environment.
- Ability to organize, prioritize and multitask.
- Willingness to initiate tasks and perform duties without direct supervision.
- Excellent communication skills and be able to work with a diverse team.
- A positive, can-do attitude.
- Flexibility to work a schedule that may include early morning, late evening, holiday and weekend hours.
- Health Benefits: Medical, dental, and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine, gym discounts, and a health advocate.
- Wellness Programs: Free dental wellness exams and cleanings, with benefits for employees and their families. Discounts on cosmetic services and braces.
- Financial and Retirement: 401(k) with company match, Health Savings Account (HSA), and Flexible Spending Account (FSA).
- Paid Time Off: Generous PTO policy that increases with service years, plus paid holidays.
- Supplementary Benefits: Life and disability insurance fully covered by Tend, along with voluntary options for accident, critical illness, and more.
- Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
- Pay: Generous compensation package.
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