Operations Leadership Executive

2 weeks ago

Madison, Wisconsin, United States Alliant Power Full time

Company Overview

Alliant Power stands as the premier provider of high-quality engine repair components across the nation, focusing on Original Equipment fuel systems, turbochargers, and aftertreatment parts along with installation kits for various engine types, including on-road, off-road, and marine applications. Our extensive range of products and a robust service network of certified repair professionals ensure that repairs are executed correctly on the first attempt. With over 50 years of collaboration with leading manufacturers, Alliant Power has established itself as the largest integrated supplier of premium engine repair components. Our dedicated technical, inside sales, and operational teams, operating across four U.S. time zones, are committed to delivering the necessary support and timely, precise service to our partners.

Job Summary

The Senior Operations Manager plays a pivotal role in leading a dynamic warehouse environment in Windsor, WI, which processes numerous customer orders, production requests, and returns on a daily basis. A strong background in warehouse and fulfillment operations, along with high expectations for leadership, performance, workplace culture, and safety, is essential for success in this role.

Key Responsibilities

  • Oversee daily warehouse operations, including inventory management, order picking, packing, value-added services, shipping, returns processing, and packaging.
  • Monitor and evaluate key performance indicators for the department, such as productivity, quality, on-time order fulfillment, order accuracy, and inventory precision.
  • Implement productivity enhancement initiatives to meet established targets.
  • Align departmental resources with immediate business requirements while identifying opportunities for medium- and long-term growth, preparing future leadership.
  • Manage staff training programs to maximize team efficiency.
  • Promote a culture of continuous improvement by conducting root cause analyses and implementing corrective actions based on data-driven insights.
  • Adhere to the annual financial budget, including capital expenditures.
  • Analyze operational challenges and propose optimized solutions regarding layout, space utilization, equipment needs, and significant process modifications.
  • Ensure a safe and healthy workplace by establishing and enforcing safety standards and procedures.
  • Plan and execute an annual budget for operational and labor costs based on projected sales.
  • Collaborate with other departments to meet internal and external service objectives.
  • Operate in compliance with Alliant Power's quality management system.
  • Assist colleagues within and outside the department as needed.
  • Perform additional related duties and responsibilities as assigned.
  • Provide insights on system requirements and changes.

Performance Expectations

Alliant Power Managers are expected to demonstrate or develop the following competencies:

  • Financial Acumen: Ability to create and manage realistic budgets that align with company objectives, track expenses, and understand the impact of decisions on financial metrics.
  • Customer Orientation: Consistently prioritize customer needs and expectations, ensuring effective communication and satisfaction.
  • Coaching and Team Development: Foster an environment that encourages teamwork and clarifies individual contributions to collective goals.
  • Problem Solving: Address conflicts and complaints effectively, keeping all parties informed and ensuring fair outcomes.
  • Decisiveness: Evaluate options and make timely decisions, guiding teams through the decision-making process.
  • Organizational Insight: Understand the internal dynamics of the organization and utilize appropriate communication channels to achieve objectives.

Additional Expectations

  • Attendance and Reliability: Dependable attendance and timely completion of work assignments.
  • Effective Communication: Communicate clearly and appropriately, listening to others and valuing their input.
  • Interpersonal Relationships: Build constructive relationships with colleagues and external partners, maintaining professionalism.
  • Safety and Security: Promote and adhere to safety protocols and procedures.
  • Quality and Continuous Improvement: Anticipate and address issues proactively, encouraging suggestions for process enhancements.
  • Team Collaboration: Contribute positively to team dynamics and fulfill commitments.

Skills & Qualifications

  • Proficient in forecasting, planning, budgeting, and developing workforce and business plans.
  • Able to collaborate effectively with staff at all organizational levels.
  • Skilled in building relationships and fostering cross-functional partnerships.
  • Experience in leading and applying Lean principles/Six Sigma for ongoing improvement.
  • Exceptional communication skills across all levels of the organization and with external partners.
  • Strong analytical and problem-solving abilities, demonstrating independent thinking.
  • Knowledgeable in Warehouse Management Systems and ERP Systems, preferably Microsoft Navision, Business Central, or F&O.
  • Exhibit a growth mindset through curiosity, continuous learning, and self-improvement.

Experience and Education

  • Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field; MBA preferred.
  • A minimum of five years in a senior operational leadership role, managing multiple distribution centers; experience with import/export operations is a plus.

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