Service Operations Manager

1 day ago


New Bedford, Massachusetts, United States Werfen Full time
Job Title: Service Operations Manager

Werfen is a leading company in specialized diagnostics, and we are seeking a highly skilled Service Operations Manager to join our team.

Job Summary:

The Service Operations Manager will provide leadership and strategic direction within the North America Service and Support organization. This role will manage internal and external Service and Support operation functions for the US and Canada, acting as a liaison between functional units and the North America Commercial organization.

Key Responsibilities:
  • Develop and implement policies and procedures for the North America Service and Support Organization
  • Create and utilize service support metrics to assess personnel requirements, customer satisfaction levels, and monitor and evaluate the performance of the North America service organization
  • Coordinate with internal support departments to develop and implement cross-department processes to improve North America Service Operations
  • Assist Field Managers to resolve complex service operation and business problems
  • Develop and implement a plan of action based on the above
Requirements:
  • Bachelor's degree in Business or Science (Chemistry, Biology, Biochemistry) or Engineering and or equivalent experience
  • Seven years in a sales, service/support or managerial capacity
  • Project management experience is desirable
  • A solid understanding of business systems, computer hardware and software
  • Language: English
What We Offer:

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. We offer a competitive salary, benefits package, and opportunities for professional growth and development.



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