Receptionist

3 weeks ago


Cambridge, Massachusetts, United States MSCCN Full time
Job Title: Receptionist

We are seeking a highly organized and detail-oriented Receptionist to join our team at MSCCN. As a Receptionist, you will play a vital role in maintaining the smooth operation of our office by managing incoming communication, maintaining organized records, and delivering exceptional customer service.

Key Responsibilities:
  • Manage the telephone switchboard, answer incoming calls, and direct callers to the appropriate personnel.
  • Conduct data entry tasks, ensuring all information is accurate and up-to-date.
  • Maintain an organized filing system for easy access to information.
  • Perform general administrative duties such as photocopying, faxing, and mailing.
  • Utilize Microsoft Office Suite for various administrative tasks.
  • Deliver exceptional customer service, addressing customer inquiries and resolving complaints.
  • Maintain a tidy and organized reception area.
  • Assist in the organization and maintenance of office common areas.
  • Handle sensitive information in a confidential manner.
Requirements:
  • Proficiency in managing inbound calls and providing exceptional customer service.
  • Familiarity with receptionist duties, including greeting visitors, answering inquiries, and directing calls.
  • Strong organizational skills, particularly in file management and office administration.
  • Experience with computer data entry, including numeric data entry.
  • Ability to perform data entry tasks accurately and efficiently.
  • Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.
  • Demonstrated ability to maintain a neat, organized, and efficient workspace.
  • Excellent communication skills, both written and verbal.
  • Demonstrable experience in an administrative office setting.
  • High level of professionalism, punctuality, and reliability.
  • Ability to work effectively as part of a team and independently.
  • Proven record of maintaining confidentiality and handling sensitive information with discretion.

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