Retail Financial Specialist

1 day ago


Staten Island, New York, United States Pls Financial Services, Inc. Full time

As a Customer Service Representative at PLS Financial Services, Inc., you will play a vital role in delivering exceptional customer service and financial solutions that meet the needs of our customers.

With our company's mission to provide convenient financial products and services to consumers, we are seeking a skilled representative who can effectively communicate with customers, sell company products and services, and maintain company standards of quality.

Responsibilities:

  • Provide outstanding customer service to ensure repeat business
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer complaints to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment
  • Perform other duties as instructed by management

Requirements:

  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Compensation:

The approximate hourly wage range for this position is between $16.00 and $17.00.



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