Customer Service Liaison
7 hours ago
Overview:
At PLS Financial Services, Inc., we strive to provide exceptional customer service and financial solutions that meet the needs of our customers.
We are currently seeking a skilled Customer Service Representative to join our team. As a representative, you will be responsible for delivering superior customer service, selling company products and services, and maintaining company standards of quality.
Job Responsibilities:
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications:
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Physical Requirements:
- Must be able to sit and/or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits:
For eligible employees, benefits include medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.
The approximate hourly wage range for this position is between $16.00 and $17.00.
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